Privacy Policy

1. Introduction

Master Software Solutions LLC ("Company," "we," "us," or "our"), operating as RunCrab, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. BYOK (Bring Your Own Key) Model

RunCrab operates on a BYOK model. This means:

• You provide your own API keys for AI services (Anthropic, OpenAI, Google, etc.)
• Your AI API keys are encrypted and stored securely
• AI requests go directly from our infrastructure to your chosen AI provider
• We do not have access to or store the content of your AI conversations on our servers beyond what's necessary for the service to function
• Your billing relationship with AI providers remains direct — we never see or process your AI usage charges

3. Information We Collect

We collect information in the following ways:

Information You Provide

• Account information (email, name)
• Payment information (processed securely via Stripe)
• API keys you provide (encrypted at rest)
• Configuration preferences

Automatically Collected Information

• Usage data and analytics
• Log data (IP address, browser type, access times)
• Device information

4. How We Use Your Information

• To provide and maintain our service
• To process your transactions
• To send you service-related communications
• To improve our service
• To comply with legal obligations

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits
• Access controls and authentication
• Secure infrastructure hosted on reputable cloud providers

6. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• AI Providers (Anthropic, OpenAI, Google) — governed by your direct agreement with them
• Payment processing (Stripe)
• Communication platforms you choose to connect (Telegram, Discord, etc.)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

8. Data Retention

We retain your data only as long as necessary to provide our services or as required by law. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required for legal or legitimate business purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: